:root{color-scheme:light;--ink:#17202b;--muted:#647184;--line:#dce2e8;--paper:#f4f6f8;--surface:#fff;--blue:#1b4f7a;--blue-dark:#123958;--blue-soft:#eaf2f9;--green:#20644c;--green-soft:#e8f4ee;--amber:#865815;--amber-soft:#fff4db;--red:#9b3933;--red-soft:#fff0ee;--radius:10px;--shadow:0 1px 2px rgb(18 39 58 / 5%)}*{box-sizing:border-box}html{font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper);font-size:16px;line-height:1.5}body{margin:0;min-width:320px}.skip-link{position:absolute;left:-9999px;top:8px;background:#fff;padding:10px 14px;z-index:10}.skip-link:focus{left:8px}.site-header{display:flex;align-items:center;gap:28px;min-height:68px;padding:12px max(20px,calc((100vw - 1280px)/2));background:var(--surface);border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--ink);white-space:nowrap}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;background:var(--blue);color:white;font-weight:800;font-size:19px}.brand strong,.brand small{display:block;line-height:1.1}.brand small{margin-top:4px;color:var(--muted);font-size:12px;letter-spacing:.02em}.main-nav{display:flex;align-items:center;gap:6px;margin-left:auto}.main-nav a{padding:8px 11px;border-radius:7px;color:#364556;text-decoration:none;font-size:14px;font-weight:600}.main-nav a:hover,.main-nav a:focus-visible{background:var(--paper);color:var(--blue)}.header-logout{margin:0}.text-button{border:0;background:none;color:var(--blue);font:inherit;font-weight:650;text-decoration:underline;text-underline-offset:3px;cursor:pointer;padding:8px 5px}.text-button:hover{color:var(--blue-dark)}.page-shell{width:min(1120px,calc(100% - 40px));margin:38px auto 72px;min-height:calc(100vh - 180px)}h1{font-size:clamp(27px,4vw,35px);letter-spacing:-.035em;line-height:1.15;margin:5px 0 9px}h2{font-size:20px;line-height:1.25;letter-spacing:-.02em;margin:0 0 14px}p{margin:0 0 12px}.eyebrow{color:#68778a;text-transform:uppercase;letter-spacing:.095em;font-size:11px;font-weight:750;margin-bottom:8px}.eyebrow a{color:inherit;text-decoration:none}.lede{font-size:17px;color:#4c5a6a;max-width:680px;margin-bottom:25px}.muted{color:var(--muted)}.fine-print,.help-text{display:block;color:var(--muted);font-size:13px;margin-top:6px}.required{font-size:11px;color:var(--red);font-weight:600;margin-left:5px}.optional{font-size:12px;color:var(--muted);font-weight:450;margin-left:5px}.site-footer{border-top:1px solid var(--line);padding:20px;text-align:center;color:#788494;font-size:12px}.site-footer span{padding:0 6px}.button{display:inline-flex;justify-content:center;align-items:center;min-height:42px;padding:10px 16px;border:1px solid transparent;border-radius:8px;text-decoration:none;font:inherit;font-weight:700;cursor:pointer;transition:background-color .15s ease,border-color .15s ease}.button:focus-visible,.text-button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #6da8d7;outline-offset:2px}.button-primary{color:#fff;background:var(--blue)}.button-primary:hover{background:var(--blue-dark)}.button-secondary{color:var(--blue);background:white;border-color:#bcc8d3}.button-secondary:hover{background:#f5f8fb;border-color:#8da2b5}.button-google{width:100%;background:#fff;color:#263445;border-color:#c9d2dc}.button-google:before{content:"G";font-weight:800;font-size:18px;color:#4285f4;margin-right:10px}.button-full{width:100%;margin-top:16px}.auth-card{max-width:490px;margin:54px auto;padding:36px;background:white;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}.auth-card h1{font-size:30px}.auth-divider{display:flex;align-items:center;gap:12px;margin:22px 0;color:#7d8998;font-size:12px}.auth-divider:before,.auth-divider:after{content:"";height:1px;background:var(--line);flex:1}.auth-card form:not(.recovery-form){display:flex;flex-direction:column;gap:10px}.auth-card form .button{margin-top:7px;width:100%}.auth-card label,.form-card label,.panel label,.filter-bar label{display:block;font-weight:650;font-size:14px;margin:15px 0 6px}.auth-card input,.form-card input,.form-card textarea,.form-card select,.stacked-form input,.stacked-form textarea,.stacked-form select,.filter-bar input,.filter-bar select,.account-controls select,.inline-form input{width:100%;min-height:43px;padding:9px 11px;border:1px solid #bdc7d2;border-radius:7px;background:#fff;color:var(--ink);font:inherit}.auth-card input[type=file],.form-card input[type=file]{padding:8px}.auth-card details{margin-top:18px}.auth-card summary,details summary{cursor:pointer;color:var(--blue);font-weight:650}.password-signin form{margin-top:12px}.recovery-form{margin-top:24px;border-top:1px solid var(--line);padding-top:12px}.recovery-form label{margin-top:0}.inline-form{display:flex;align-items:center;gap:9px}.inline-form input{min-width:0}.inline-form .text-button{white-space:nowrap}.notice,.alert{padding:13px 16px;border-radius:8px;margin-bottom:18px;border:1px solid #bfdbc9;background:var(--green-soft);color:#22583f}.alert{border-color:#efc3be;background:var(--red-soft);color:#832e29}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:22px}.page-heading h1{margin-bottom:6px}.page-heading p{margin-bottom:0}.filter-bar{display:flex;align-items:end;gap:12px;padding:15px 17px;background:white;border:1px solid var(--line);border-radius:var(--radius);margin:22px 0;box-shadow:var(--shadow)}.filter-bar label{margin:0 0 5px}.filter-bar select{width:auto;min-width:190px}.filter-grid{display:grid;grid-template-columns:minmax(220px,1.4fr) minmax(150px,1fr) minmax(150px,1fr) auto}.filter-grid>div input,.filter-grid>div select{width:100%}.ticket-list{border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:white;box-shadow:var(--shadow)}.ticket-row{display:grid;grid-template-columns:100px minmax(0,1fr) 170px;align-items:center;gap:16px;padding:17px 20px;border-bottom:1px solid #e8edf1;color:var(--ink);text-decoration:none}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f9fbfd}.ticket-ref{font-size:12px;font-weight:750;color:var(--blue);font-variant-numeric:tabular-nums}.ticket-summary{min-width:0}.ticket-summary strong,.ticket-summary small{display:block;overflow-wrap:anywhere}.ticket-summary small{color:var(--muted);font-size:12px;margin-top:3px}.status{display:inline-flex;align-items:center;justify-content:center;width:max-content;max-width:100%;padding:4px 9px;border-radius:999px;background:#eef1f4;color:#445365;font-size:11px;line-height:1.4;font-weight:750;white-space:normal}.status-new,.status-open{background:var(--blue-soft);color:#1e527f}.status-in_progress{background:#e9f0fc;color:#344f86}.status-waiting_on_requester,.status-blocked{background:var(--amber-soft);color:var(--amber)}.status-planned_work{background:#f0eafe;color:#5c4387}.status-resolved,.status-done{background:var(--green-soft);color:var(--green)}.status-cancelled{background:#eef0f2;color:#647184}.priority{font-size:12px;font-weight:700}.priority-urgent{color:var(--red)}.priority-high{color:#9a5b12}.priority-normal{color:#46596c}.priority-low{color:#68798a}.empty-state{text-align:center;padding:52px 24px;background:#fff;border:1px dashed #c9d2dc;border-radius:var(--radius);margin:20px 0}.empty-state h2{margin:6px 0 8px}.empty-state p{color:var(--muted);max-width:450px;margin:0 auto 18px}.empty-icon{display:grid;place-items:center;width:42px;height:42px;margin:0 auto 14px;border-radius:50%;background:var(--green-soft);color:var(--green);font-size:22px}.form-card,.panel{padding:24px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.form-card{max-width:760px}.form-card>input,.form-card>textarea,.form-card>select{display:block}.form-card textarea,.stacked-form textarea{resize:vertical;min-height:100px}.form-card button{margin-top:24px}.form-card details{padding:14px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-top:18px}.form-card details summary{margin-bottom:12px}.form-card details label{margin-top:12px}.checkbox{display:flex!important;align-items:center;gap:9px;margin:12px 0!important}.checkbox input{width:18px;height:18px;min-height:18px}.detail-layout{display:grid;grid-template-columns:minmax(0,1.75fr) minmax(280px,.85fr);gap:24px;align-items:start}.detail-main h1{margin-top:12px}.detail-title{display:flex;justify-content:space-between;align-items:flex-start}.conversation{margin:22px 0}.conversation h2{margin-bottom:12px}.message{padding:17px 18px;background:white;border:1px solid var(--line);border-radius:9px;margin:10px 0;box-shadow:var(--shadow)}.message-internal{background:#fff8e8;border-color:#ead7aa}.message-author{font-size:12px;font-weight:700;color:#586779;margin-bottom:10px}.prose{white-space:pre-wrap;overflow-wrap:anywhere;color:#293747}.event-line{display:flex;gap:11px;align-items:baseline;margin:15px 9px;color:#617184;font-size:13px}.event-line p{margin:0}.event-line time{color:#8994a1;margin-left:6px;font-size:11px}.event-dot{flex:0 0 8px;height:8px;border-radius:50%;background:#9eabb8}.attachment{display:flex;align-items:center;gap:8px;width:max-content;max-width:100%;margin:8px 0;color:var(--blue);overflow-wrap:anywhere}.attachment small{color:var(--muted)}.detail-sidebar{position:sticky;top:18px}.detail-sidebar .panel{padding:20px}.detail-list{display:grid;grid-template-columns:120px minmax(0,1fr);gap:10px;margin:0 0 18px;font-size:13px}.detail-list dt{color:var(--muted)}.detail-list dd{margin:0;overflow-wrap:anywhere;font-weight:550}.stacked-form{display:flex;flex-direction:column;gap:5px;border-top:1px solid var(--line);padding-top:15px;margin-top:16px}.stacked-form label{margin:7px 0 0}.stacked-form .button{margin-top:9px}.composer{margin-top:24px}.composer label:first-of-type{margin-top:0}.queue-table-wrap{overflow-x:auto;background:white;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.queue-table{width:100%;border-collapse:collapse;text-align:left;font-size:13px}.queue-table th{padding:12px 14px;background:#f6f8fa;color:#68778a;font-size:11px;letter-spacing:.04em;text-transform:uppercase;white-space:nowrap}.queue-table td{padding:14px;border-top:1px solid #e7ecf0;vertical-align:middle}.queue-subject{display:flex;flex-direction:column;gap:3px;text-decoration:none;color:var(--ink)}.queue-subject span{color:var(--blue);font-size:11px;font-weight:750}.queue-subject:hover strong{text-decoration:underline}.admin-invite{margin:20px 0 34px}.form-grid{display:grid;grid-template-columns:1fr 1.3fr 170px auto;gap:12px;align-items:end}.form-grid label{margin-top:0}.form-grid .button{margin-bottom:0}.account-list{border:1px solid var(--line);border-radius:var(--radius);background:#fff;overflow:hidden}.account-row{padding:17px 18px;border-bottom:1px solid #e7ecf0}.account-row:last-child{border:0}.account-row>div:first-child strong,.account-row>div:first-child small{display:block}.account-row>div:first-child small{color:var(--muted);font-size:12px;overflow-wrap:anywhere}.account-controls{display:flex;align-items:end;gap:8px;margin-top:12px}.account-controls select{width:auto;min-width:120px}.pco-link-form{max-width:450px;margin:8px 0 0}.pco-link-form label{font-size:12px;font-weight:650}.account-profile{max-width:600px;margin-bottom:20px}.visually-hidden{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.filter-bar .button{white-space:nowrap}
@media(max-width:850px){.site-header{flex-wrap:wrap;gap:10px 18px;padding:12px 20px}.main-nav{order:3;width:100%;margin:0;overflow-x:auto}.header-logout{margin-left:auto}.page-shell{margin-top:27px}.detail-layout{grid-template-columns:1fr}.detail-sidebar{position:static;grid-row:1}.detail-sidebar .panel{padding:17px}.detail-sidebar .detail-list{grid-template-columns:130px 1fr}.filter-grid{grid-template-columns:1fr 1fr}.queue-table{min-width:800px}.form-grid{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.site-header{padding:10px 14px}.main-nav{gap:1px}.main-nav a{padding:8px;font-size:13px;white-space:nowrap}.page-shell{width:calc(100% - 28px);margin:22px auto 50px}.page-heading{align-items:flex-start;flex-direction:column}.page-heading>.button{width:100%}.ticket-row{grid-template-columns:68px minmax(0,1fr);gap:8px 12px;padding:14px}.ticket-row>.status{grid-column:2;justify-self:start}.ticket-ref{align-self:start}.filter-bar{align-items:stretch;flex-direction:column}.filter-bar select{width:100%}.filter-grid{display:flex}.filter-grid>div{width:100%}.auth-card{margin:28px auto;padding:24px 19px}.form-card,.panel{padding:18px}.form-grid{grid-template-columns:1fr}.form-grid .button{width:100%}.account-controls{flex-wrap:wrap}.account-controls select{flex:1;min-width:100px}.detail-list{grid-template-columns:105px minmax(0,1fr)}.queue-table-wrap{margin-right:-2px}.site-footer{padding:16px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important}}
/* Core identity matching and account-linking screens. */
.identity-account{max-width:820px;margin:22px 0 34px}.identity-account .detail-list{grid-template-columns:125px minmax(0,1fr);max-width:640px;margin-bottom:0}.identity-current-note{padding:11px 13px;background:var(--amber-soft);color:var(--amber);border-radius:7px;margin:14px 0 0}.identity-match{margin:34px 0}.identity-section-heading{margin-bottom:8px}.identity-section-heading h2{margin-bottom:6px}.identity-search{align-items:flex-end}.identity-search-field{flex:1;min-width:0}.identity-search .help-text{margin-top:7px}.identity-results{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,390px),1fr));gap:14px}.identity-result{padding:19px}.identity-result-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.identity-result-heading h3{font-size:19px;line-height:1.25;margin:2px 0 0;overflow-wrap:anywhere}.identity-result-heading .eyebrow{margin:0;color:var(--blue)}.identity-nickname{font-size:13px;color:var(--muted);margin:4px 0 0}.source-badge,.match-badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;background:var(--blue-soft);color:var(--blue);font-size:11px;font-weight:700;line-height:1.3}.identity-fields{display:grid;grid-template-columns:95px minmax(0,1fr);gap:7px 12px;margin:17px 0 0;font-size:13px}.identity-fields dt{color:var(--muted)}.identity-fields dd{margin:0;overflow-wrap:anywhere;font-weight:550}.identity-fields .identity-id{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;overflow-wrap:anywhere}.match-badge{margin:2px 0 2px 5px;background:var(--green-soft);color:var(--green)}.identity-link-action{display:flex;flex-direction:column;align-items:flex-start;gap:8px;margin-top:17px;padding-top:14px;border-top:1px solid var(--line)}.identity-confirm{font-size:13px!important;margin:2px 0!important;color:var(--amber)}.identity-no-match{padding:27px 18px}.identity-no-match h3{margin:0 0 7px}.identity-create{max-width:820px;margin:42px 0 0;border-top:4px solid #aab7c4}.identity-create h2{margin-bottom:8px}.identity-create>p:not(.eyebrow){max-width:700px;color:var(--muted)}.identity-create-form{display:grid;grid-template-columns:1fr 1fr;gap:4px 16px;margin-top:18px}.identity-create-form>div{min-width:0}.identity-create-form input:not([type=checkbox]){width:100%;min-height:43px;padding:9px 11px;border:1px solid #bdc7d2;border-radius:7px;background:#fff;color:var(--ink);font:inherit}.identity-create-form .checkbox,.identity-create-form button{grid-column:1/-1}.identity-create-form .checkbox{margin:10px 0!important}.identity-create-form button{justify-self:start;margin-top:5px}.identity-manage-link{margin:12px 0 0}.linked-person-summary{margin-top:9px;padding:9px 11px;background:#f4f7fa;border-left:3px solid var(--blue);border-radius:4px}.linked-person-summary strong,.linked-person-summary small{display:block}.linked-person-summary strong{font-size:13px}.linked-person-summary small{margin-top:2px}.linked-person-empty{border-left-color:#9eabb8;color:var(--muted)}
@media(max-width:700px){.identity-create-form{grid-template-columns:1fr}.identity-create-form .checkbox,.identity-create-form button{grid-column:1}.identity-search{align-items:stretch}.identity-search .button{width:100%}.identity-account .detail-list{grid-template-columns:105px minmax(0,1fr)}}
.identity-link-conflict{color:var(--amber);font-size:13px;font-weight:650}